Return and Refund Policy

Return and Refund Policy

Return and Refund Policy

This Return and Refund Policy applies to purchases made through the Casmiller Print Lab website. Casmiller Print Lab is owned and operated by Casmiller Print Lab LLC.

By placing an order on our website, you agree to the terms outlined in this Return and Refund Policy. Please read this policy carefully before making a purchase.

Section 1 – Return Eligibility

Return or refund requests are reviewed on a case-by-case basis.

Our store primarily sells dog clothing (physical products).

Customers may be eligible for a return or refund under the following circumstances:

  • The item received is damaged or defective
  • The item received is incorrect due to an order processing error
  • The item is significantly different from the product description
  • The package is confirmed lost by the shipping carrier

To submit a request, customers may be required to provide clear photo or video evidence showing the issue.

Failure to provide sufficient documentation may result in the request being declined.

Section 2 – Return Request Time Frame

If you experience any issues with your order, please contact us within 7 days of receiving the product.

Requests submitted after this period may not be eligible for review.

Section 3 – Refund Process

If your return or refund request is approved:

  • A refund will be issued to the original payment method
  • Original shipping fees are non-refundable
  • Refund approval is subject to verification of the issue reported

We may offer a replacement product instead of a refund, depending on the situation.

Section 4 – Refund Processing Time

Once approved, refunds are processed to the original payment method.

Most refunds appear within 5–10 business days, depending on your bank or payment provider.

Some financial institutions may require additional processing time.

Section 5 – Delayed Refunds

If you have not received your refund after 10 business days:

  • Check your bank account or card statement again
  • Contact your bank or payment provider
  • If the issue persists, contact our support team

Section 6 – Product Support

If you experience any issues with your order, please contact us.

We will review your case and provide assistance or a suitable resolution.

Contact Information

📧 Email: admin@casmillerlab.com
📞 Phone: +1 9568239443
📍 Address: 2103 42nd Ave, Meridian, MS 39307, United States

Casmiller Print Lab LLC